SHIPPING & RETURNS
EQUINE COPPER Ships ALL orders Standard USPS Flat Rate
Return & Exchange Policy
Return and Refund Policy
What should I do if I am not satisfied with the product I received?
If, for any reason, you are not satisfied with any product you have received, simply return it within 60 days in new condition for an exchange or refund.
Where will my exchange/return be sent?
Exchanges are sent to the original billing address. If you want the exchange shipped to a different address, please write the shipping address on your packing slip or leave a clear letter inside of the box with the returned items with directions.
What if my return is not in new condition?
We will contact you to inform you of a 15% restocking fee. If the items are in poor condition, we may refuse your return.
What if my item is defective?
We will issue a call tag at no additional cost to you. If we determine the item is not defective, we will return the item(s) and subtract the shipping costs from your return credit.
Please note that we can not ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order, this will be refunded after we physically examine the defected item.
Credit / Debit Cards